Account Deletion Policy

Overview

This policy outlines the process for users to request the deletion of their account within our application. Ensuring the security and privacy of our users is our top priority. Users have the right to delete their account and all associated data upon request.

Account Deletion Request Process

1. Initiating the Request

• To initiate an account deletion request, users must send an email to our support team at info@aptitudepro.com.
• The subject line of the email should be "Account Deletion Request".
• The email must include the following information:
  • Full name associated with the account.
  • Registered email address.
  • Reason for account deletion (optional but appreciated for improving our services).

2. Verification Process

• Upon receiving the request, our support team will verify the identity of the user.
• Users may be asked to provide additional information to confirm their identity.
• This step is crucial to prevent unauthorized deletions and ensure the security of user data.

3. Processing the Request

• Once the user's identity is verified, the support team will process the account deletion request.
• All user data associated with the account will be permanently deleted from our systems.
• This process may take up to 30 days from the date of the request.

4. Confirmation

• After the account and associated data have been deleted, the user will receive a confirmation email from info@aptitudepro.com.
• This email will serve as a record that the account deletion has been successfully completed.

Important Considerations

Data Retention

• After the deletion request is processed, all personal data associated with the account will be permanently deleted and cannot be recovered.
• Some data may be retained in backups for a limited period as required by law or for legitimate business purposes, but will be securely deleted in accordance with our data retention policy.

Third-Party Services

• If the user’s account is linked to third-party services, they must also contact these services directly to request account deletion.

Subscription Cancellation

• Users with active subscriptions must cancel their subscriptions prior to requesting account deletion to avoid any future charges.

Contact Information

For any questions or concerns regarding this policy or the account deletion process, please contact our support team at info@aptitudepro.com.